Gardener FAQ

Main Help

Quick Start Guide


Account Questions

Can I be a Courier and a Gardener?

Yes! When signing up, just check both boxes.

I was denied as a Courier, but I still want to donate produce.

No problem! Reply to the email notifying you of your denial - they’ll remove you, and you can sign up again as only a gardener.

Where can I change my password?

In your Settings menu.

Where can I change my address?

If you're staying in the same ZIP code, you can do so in the settings under 'Edit Location'. If you are NOT staying in the same ZIP, please contact info@freshfoodconnect.org.


Donations & Pickups

How do I know if I need to drop off my donation or if a Courier will pick it up?

Once you add an item for donation, a popup will appear that will explain whether you need to drop off your donation, or if a courier will pick it up for you.

Where do I drop off my donation?

In the Info tab, tap the "Non-Profit Info" tab. The instructions for where and how to drop off will be listed there!.

What can I donate?

You can donate any produce you grow! For example:

Vegetables: Beets, broccoli, cabbage, carrots, cauliflower, corn, cucumbers, eggplant, garlic, green beans, greens (lettuce, kale, collards, spinach, swiss chard, etc), herbs, onions, peas (snap or garden), peppers, potatoes, radishes, squash, sweet potatoes, tomatoes

Fruits: Apples, berries (raspberries, blackberries, blueberries, etc), cherries, citrus, grapes, melons, peaches, persimmons, plums, nectarines, pears, strawberries.

You can donate any other fruits or vegetables you have as well - just select ‘other.’

Do you need to know every item in my donation?

If you are donating a lot of produce at once, select ‘bulk.’

How much/little can I donate?

As much or as little as you want! Every bit helps.

How do I donate?

After you’ve signed up on the app, tap ‘Add Item’ on the Donate tab. Complete the information, then tap ‘Add’ and you’re done!

I don’t know how much my donation weighs.

No problem. Your non-profit will weigh it and add that in later.

I don’t have a picture of my donation.

No problem. It helps but isn’t critical.

How does the donation timing work?

The Non-Profit selects what time slots work for them, so the app will prompt you to choose one of those times. 

What do I need to do to get my donation ready?

  • Food should be harvested immediately before it is left out for pickup.
  • Personal Hygiene: You must wash and scrub hands with soap and water before you come into contact with donated food.
  • If you are sick, infected with a disease, or have open wounds, you must not come into contact with donated food. If you or volunteer meets these criteria, you must abstain from the program until you are healthy.
  • When harvesting food, clean food with water until totally free of dirt and debris. Sort out any food based on the following criteria:
  • Edible Food Criteria: Volunteers or workers will reject produce if there are any signs of mold, there are signs of insect or rodent activity, there are punctures or cracks that may allow pathogens to enter the item (cracks in melon, onions, or cabbage heads; holes in tomatoes, bell peppers, cucumbers, etc.), the item has visible signs of decay, the item is unusually limp (cucumbers, zucchinis) or food that is otherwise deemed unacceptable. All rejected produce will not be picked up by Fresh Food Connect.
  • Make sure that the tools you use to harvest your food (such as scissors) have been washed with soap and water and disinfected with a mixture of one teaspoon bleach per one quart of water. Spray tools with the mixture and let stand for two minutes, then rinse and dry.
  • Food containers should be disinfected with a mixture of one teaspoon bleach per one quart of water. Spray the container with the mixture and let stand for two minutes, then rinse and dry.
  • Storing (If you are not able to harvest immediately before pick up, follow these guidelines):
  • Once the food is clean and all food has been inspected to ensure it meets the Edible Food Criteria, put the food in a food-safe container and place the container in a refrigerator.
  • Food Safe Containers: Must be made of a food-grade, nonporous material that is easily cleanable, with smooth surfaces. Acceptable containers are plastic Lexan containers and bins. Other acceptable food storage containers are cardboard boxes that are free of debris or moisture.
  • Refrigeration: All donated produce must be kept in a climate-controlled environment before it is donated. All produce will be kept at 41 degrees Fahrenheit or less. Any available food that is kept above this temperature before the donation will be discarded in the trash or compost located on-site.
  • Food should remain in the refrigerator until immediately before your pickup time is scheduled to begin.
  • Leave the food in its food-safe container in a cool, dry, and shady place on your porch or some other location that is easy to access. The food should not be stored on the ground. Put it on a chair, a table, or some other way to keep it off the ground.

How do I know if my donation is claimed?

Once a donation is moved to the ‘In-Progress; tab, it’s been claimed by a courier.

Once my donation is claimed, can I cancel it?

Yes. In the ‘In Progress’ tab in the Donate tab, tap the item in question to expand the details. Then tap ‘cancel.’

No one claimed my donation. What do I do?

Contact info@freshfoodconnect.org. We’ll help you from there.

How do I contact my Non-Profit?

In either tab in the Donate tab, tap the item in question. Then tap the green speech bubble next to the Non-Profit to start a conversation.

How do I contact my courier?

In the ‘In Progress’ tab in the Donate tab, tap the item in question. Then tap the green speech bubble next to the Non-Profit to start a conversation.

How do I delete a donation?

In the ‘My Donations’ or 'In-Progress' tab in the Donate tab, tap the item in question, then tap ‘Delete.’

Where can I see how much I’ve donated?

In the Info tab.

Where can I see my donation history?

In the History tab.


Deliveries

How can I see what Non-Profit I am supporting?

In your Info tab, tap ‘Non-Profit Info.’ That’s your Non-Profit and their contact info.

How do I contact my Non-Profit?

In either tab in the Donate tab, tap the item in question. Then tap the green speech bubble next to the Non-Profit to start a conversation.

How do I contact my courier?

In the ‘In Progress’ tab in the Donate tab, tap the item in question. Then tap the green speech bubble next to the Non-Profit to start a conversation.

Where can I see how much I’ve donated?

In the Info tab.

Where can I see my donation history?

In the History tab.