Non-Profit FAQ

Main Help

Quick Start Guide


Account Questions

Change my delivery schedule

Go to Settings, then tap ‘Delivery Schedule.’

Change my supported ZIP codes

Go to Settings, then tap ‘Subscribed Zip Codes.’

Change my location

Go to Settings, then tap ‘Edit Location.’

Delete account

Go to Settings, then tap ‘Delete Account.’

It says someone else has claimed my ZIP code. 

Contact us at info@freshfoodconnect.org.

Can I get donations from more than 1 ZIP code?

Yes! When you sign up, add in all your serviced ZIP codes.


Donations & Pickups

What are pending donations?

Pending donations are what your area gardeners have offered up.

What are confirmed donations?

Confirmed donations have been claimed by your couriers.

How can I talk to my gardeners?

In your ‘Pending’ or ‘Confirmed’ tab in the Exchange, tap on the item in question. Then tap the green speech bubble to open a chat.

How can I talk to my couriers?

In your ‘Confirmed’ tab in the Exchange, tap on the item in question. Then tap the green speech bubble to open a chat.

How can I disable donations (for off-seasons, etc)?

To disable donations, you'll need to complete 2 steps:

  1. In the web app, sign in, then click the Time Windows tab. Uncheck all time slots, then click 'Save Changes.'
  2. Then go to the Settings tab, and in 'Delivery Instructions' (lower right), let your Gardeners know the reason you are not currently accepting donations.
When gardeners attempt to add items for donations while you have no time windows selected, they will see your message, and no donations will be allowed.

Drop-Off Donations - When Gardeners want to drop off their donation to you in person.

To accept donations dropped off to you by gardeners, you will need to set up an account on the app as a Courier. You'll need to use a different email than the one you use for your Non-Profit account. 

Gardeners will need to first add the donation item as they normally would.

Then, you will:

    1. Log in as a courier
    2. Claim the gardener's item in the "All Deliveries" tab
    3. In the 'My Deliveries' tab,
      1. Tap the item
      2. Tap 'Details'
      3. Tap 'Confirm Pick-Up'
    4. Then, tap ‘Confirm Pick-Up.’ Enter the information there, and tap ‘Confirm.’ 
    5. In the 'In Transit' tab
      1. Tap the item
      2. Tap 'Details'
      3. Tap 'Confirm Delivery'
      4. Review the details, then tap 'Confirm'
    6. Done! 
More info on the Courier role is available here

Deliveries

Change my delivery schedule

Go to Settings, then tap ‘Delivery Schedule.’

Change my supported ZIP codes

Go to Settings, then tap ‘Subscribed Zip Codes.’

Change my location

Go to Settings, then tap ‘Edit Location.’

How can I talk to my couriers?

In your ‘Confirmed’ tab in the Exchange, tap on the item in question. Then tap the green speech bubble to open a chat.

How can I see what my Gardeners are donating?

In your ‘Pending’ tab in the Exchange, all your possible donations are listed.

How can I see what my Couriers are delivering?

In your ‘Confirmed’ tab in the Exchange, all your deliveries will be listed.

Where can I see all my donations?

In your History tab, you will see all donations. You can also download more data in the Export options in the Web App.

Where can I see all my emissions saved?

In the Info tab of the mobile app.

Where do I enter the weight of deliveries?

You can add it in the Food Weight Entry in the Web App.

Where can I get my donation data?

You can also download more data in the Export options in the Web App.