Non-Profit FAQ

Main Help

Quick Start Guide


Account Questions

I'm a representative from a community garden, how do I sign up?

Create an account as a Gardener, even though you will be adding donations from multiple gardeners. The community garden will be donating as a group and add your items each week with the Bulk tab.  

Change my delivery schedule

Go to Settings, then tap ‘Delivery Schedule.’

Change my supported ZIP codes

Go to Settings, then tap ‘Subscribed Zip Codes.’

Change my location

Go to Settings, then tap ‘Edit Location.’

Change my Email

Contact info@freshfoodconnect.org.

Add more ZIPs

Contact info@freshfoodconnect.org.

Delete account

Go to Settings, then tap ‘Delete Account.’

It says someone else has claimed my ZIP code. 

Contact us at info@freshfoodconnect.org.

Can I get donations from more than 1 ZIP code?

Yes! When you sign up, add in all your serviced ZIP codes.


Donations & Pickups

What are pending donations?

Pending donations are what your area gardeners have offered up.

What are confirmed donations?

Confirmed donations have been claimed by your couriers.

How can I talk to my gardeners?

In your ‘Pending’ or ‘Confirmed’ tab in the Donation tab, tap on the item in question. Then tap the green speech bubble to open a chat.

How can I talk to my couriers?

In your ‘Confirmed’ tab in the Donation tab, tap on the item in question. Then tap the green speech bubble to open a chat.

How can I disable donations (for off-seasons, etc)?

To disable donations, you'll need to complete 2 steps:

  1. In the web app, sign in, then click the Time Windows tab. Uncheck all time slots, then click 'Save Changes.'
  2. Then go to the Settings tab, and in 'Delivery Instructions' (lower right), let your Gardeners know the reason you are not currently accepting donations.
When gardeners attempt to add items for donations while you have no time windows selected, they will see your message, and no donations will be allowed.

Drop-Off Donations - When Gardeners want to drop off their donation to you in person.

To accept donations dropped off to you by gardeners, you will need to turn on Self-Service in the Web App. 

To do that:

    1. Log in to the web app
    2. Click "Manage Items"
    3. Click "Turn On Self-Service"
      1. Turning on self-service auto-claims all donations made by gardeners, which means anything they want to donate they'll be automatically notified to drop off to you on the date they selected, at the place you specified in the Delivery Instructions box.
    4. When a gardener delivers an item, click 'Deliver.' This will move the item to "Food Weight Review"
    5. Tap 'refresh' in "Food Weight Review" for the new item to appear. Then adjust the weight as necessary. The new weights are automatically saved in the system.
    6. Done! 

You can turn on and turn off Self-Service at any time. Be advised, all items added up until you change self-service status stay as their original delivery format. 

Example:

  • NP is courier-only (non-Self-Service)
  • Gardener adds an item for Friday
  • NP turns on Self-Service on Wednesday
  • Gardener will still be expecting a courier on Friday.
If this happens to you, you can always contact the individual gardeners (available in the web or mobile app) and chat with them about the change and what they need to do from here.  

Deliveries

Change my delivery schedule

Go to Settings, then tap ‘Delivery Schedule.’

Change my supported ZIP codes

Go to Settings, then tap ‘Subscribed Zip Codes.’

Change my location

Go to Settings, then tap ‘Edit Location.’

How can I talk to my couriers?

In your ‘Confirmed’ tab in the Donation tab, tap on the item in question. Then tap the green speech bubble to open a chat.

How can I see what my Gardeners are donating?

In your ‘Pending’ tab in the Donation tab, all your possible donations are listed.

How can I see what my Couriers are delivering?

In your ‘Confirmed’ tab in the Donation tab, all your deliveries will be listed.

Where can I see all my donations?

In your History tab, you will see all donations. You can also download more data in the Export options in the Web App.

Where can I see all my emissions saved?

In the Info tab of the mobile app.

Where do I enter the weight of deliveries?

You can add it in the Food Weight Entry in the Web App.

Where can I get my donation data?

You can also download more data in the Export options in the Web App.