Right now, you cannot create a courier and gardener account with the same email address. If you are interested in signing up for both roles, email us at [email protected]

In your Profile tab.

You can change your address in the Profile tab under "My Location."

Though we'd love it if you used the mobile app, we understand that it's not always possible.

In that case, find a Fresh Food Connect Operator near you and report your donation here.  

On your Donate tab, you'll find your upcoming donations. Each donation is marked with either "pickup" or "dropoff."

On your Donate tab, you'll find your upcoming dropoff donation. Tap your dropoff donation to open the details then tap the "Mark as dropped off" button to access the location details, including driving directions.

We welcome any fresh produce you would like to share- garden vegetables, tree fruits/nuts, even herbs!

Check out our blog post on What to Grow and Donate for more info!

We'd like to know what you have specifically, but we know that sometimes, you just have too much! This field is optional but appreciated.

As much or as little as you want! Every amount makes a difference to your neighbors experiencing difficult times.

After you’ve signed up on the app, tap ‘Schedule Produce Donation’ on the Donate tab. Complete the information, then tap ‘Schedule’ and you’re done!

No problem - a rough guess is fine!

No problem. It helps but isn’t critical.

The Nonprofit selects what time slots work for them, so the app will prompt you to choose one of those times.

• Food should be harvested immediately before it is left out for pickup.
• Personal Hygiene: You must wash and scrub hands with soap and water before you come into contact with donated food.
• If you are sick, infected with a disease, or have open wounds, you must not come into contact with donated food. If you or volunteer meets these criteria, you must abstain from the program until you are healthy.
• When harvesting food, clean food with water until totally free of dirt and debris. Sort out any food based on the following criteria:
• Edible Food Criteria: Volunteers or workers will reject produce if there are any signs of mold, there are signs of insect or rodent activity, there are punctures or cracks that may allow pathogens to enter the item (cracks in melon, onions, or cabbage heads; holes in tomatoes, bell peppers, cucumbers, etc.), the item has visible signs of decay, the item is unusually limp (cucumbers, zucchinis) or food that is otherwise deemed unacceptable. All rejected produce will not be picked up by Fresh Food Connect.
• Make sure that the tools you use to harvest your food (such as scissors) have been washed with soap and water and disinfected with a mixture of one teaspoon bleach per one quart of water. Spray tools with the mixture and let stand for two minutes, then rinse and dry.
• Food containers should be disinfected with a mixture of one teaspoon bleach per one quart of water. Spray the container with the mixture and let stand for two minutes, then rinse and dry.
• Storing (If you are not able to harvest immediately before pick up, follow these guidelines):
• Once the food is clean and all food has been inspected to ensure it meets the Edible Food Criteria, put the food in a food-safe container and place the container in a refrigerator.
• Food Safe Containers: Must be made of a food-grade, nonporous material that is easily cleanable, with smooth surfaces. Acceptable containers are plastic Lexan containers and bins. Other acceptable food storage containers are cardboard boxes that are free of debris or moisture.
• Refrigeration: All donated produce must be kept in a climate-controlled environment before it is donated. All produce will be kept at 41 degrees Fahrenheit or less. Any available food that is kept above this temperature before the donation will be discarded in the trash or compost located on-site.
• Food should remain in the refrigerator until immediately before your pickup time is scheduled to begin.
• Leave the food in its food-safe container in a cool, dry, and shady place on your porch or some other location that is easy to access. The food should not be stored on the ground. Put it on a chair, a table, or some other way to keep it off the ground.

Yes. In the Donate tab, tap the item in question to expand the details. Then tap the red trash can icon.

Once a donation is completed, you cannot cancel it.

In your Profile tap, tap the green arrow next to "Nonprofit Donation Info." Then tap the green speech bubble directly under the green arrow to start a conversation.

Once your item has been claimed by a courier, you can send them a message. Under Upcoming Donations in your Donate tab, tap the item in question. Then tap the “send a message to my courier” button to start a conversation.

In the Donate tab, tap the item in question, then tap the red trash can icon.

On your Home page and also in the Profile tab under 'My Impact.'

In the Donate tab, under Past Donations and See More.